Ormskirk and District General Hospital

Ormskirk and District General Hospital 2022-10-04 Person 4 5 0

Other than a few mix-ups and at times frustrating I was overall happy and appreciative of the service.

Considering my experience I can only say that communication could have maybe been better i.e I was told a G.P would call me before 7:30p.m, I called back after 8:00p.m only to be told they had no record of my several calls to 111 that day, it was then after 11:00p.m before I received a call which caused me to worry as the medication I required was quite urgent......this isn't a complaint as I was very appreciative of the help from the service

Ormskirk and District General Hospital 2022-09-30 Person 5 5 0

great hospital

Ormskirk and District General Hospital 2022-09-28 Person 1 5 0

Basically told on the phone "what did you expect us to do" Went docs the next day who then sent me A&E Very rude on the phone and made me feel worse than i already did about a condition he didnt even know anything about

Treat patients better

Ormskirk and District General Hospital 2022-09-22 Person 3 5 0

The 111 call was very good and requested that I was seen by west lancs within 2 hours. I waited for a call with appointment time and after 4 hours I rang 111 again. They followed this up for me and I got a call from someone ( I assume a doctor but they didn’t say) 1.5 hours later. I wasn’t seen at all. ( after 5.30 pm) by which time all local chemists had closed ( bank holiday) I had to travel 30 miles each way to collect a prescription.

Rand earlier with an appointment time.

Ormskirk and District General Hospital 2022-09-22 Person 1 5 0

I needed a doctor to prescribe me some medication that i had accidentally ran of. I was given the wrong information on 3 occasions telling me that a prescription would be sent to my pharmacy. Apparently because my tablets are a controlled drug a doctor needs to access me and write a script out. So i was told it would be dealt with within two hours this was at 11am the doctor never actually rang me until 8.30pm which by this time I'd managed to get some off a friend which i know isn't ideal but i was left without any other choice.

Make sure your call handlers give out correct information.

Ormskirk and District General Hospital 2022-09-13 Person 4 5 0

I waited 5 hours for somebody to call me back. I was also told that I would be sent self-care information (whilst waiting for a GP to call) but this didn’t happen.

I could have been called sooner, or advised if there was going to be such a long wait.

Ormskirk and District General Hospital 2022-09-13 Person 3 5 0

Taking immune suppressant for ulcerative colitis

Too long from call to clinical assessment ie 4.5 hours. Then had to go to urgent care anyway as system down so prescription needed to be collected- 35 minutes each way

Ormskirk and District General Hospital 2022-09-08 Person 5 5 0

Gentlemen who answered was very helpful and reassuring

No device was timely and good

Ormskirk and District General Hospital 2022-09-08 Person 2 5 0

Called 111 for advice. Was sent to OOH. Came away with no answers or guidance, except to go to A&E if unsure. Whole point of 111 service is surely to avoid needless A&E attendance.

More diagnostic tools. Having attended urgent care in same building, it seems that more tests are done fairly routinely there than OOH (blood sugar, ECGs etc). Seemed pointless to attend to have the same conversation as on the phone and have my temperature taken.

Ormskirk and District General Hospital 2022-09-01 Person 5 5 0

I received great care and felt listen too

Nothing